Overview
Role: PBX Operator supporting a global hospitality brand's Butler Service Desk.
Responsibilities: Manage high-volume inbound and outbound calls, route guests to appropriate services, respond to butler and VIP requests with professionalism, log requests in hotel systems, coordinate with housekeeping, food & beverage, and front office, and follow up to ensure timely resolution.
Qualifications & Skills: Excellent communication skills, ability to work efficiently in a fast-paced environment, strong customer service orientation, and commitment to guest privacy and service standards.
Key Duties: Maintain service standards, ensure guest privacy, contribute to a respectful team environment, and support long-term career growth within the organization.