Overview
Role Overview: Our Cake Decorator ensures visually appealing and delicious pastries, providing exceptional guest service and creating beautiful cakes for celebrations. As part of the Bakery team, responsibilities include preparing, decorating, and maintaining fresh products, managing special orders, and ensuring quality and safety standards. The role emphasizes teamwork, creativity, and customer engagement, with a passion for food trends and culinary innovation.
Key Responsibilities:
- Fill display cases with cakes, ensuring proper product rotation and freshness.
- Follow procedures to meet out-of-stock goals and apply merchandising principles to boost sales.
- Take and process special orders in person and via phone.
- Maintain product quality, check dates, and record product loss.
- Provide exemplary customer service by assisting guests and answering questions.
- Handle products and equipment safely, adhering to food safety and sanitation guidelines.
- Decorate cakes using icing, spatulas, and decorating bags, and prepare icing and decor items per recipes.
- Assist with delivery unloading, equipment operation, and maintaining cleanliness in the bakery area.
- Stay updated on new products, procedures, and seasonal items.
Qualifications & Skills:
- 6 to 12 months of experience or successful completion of relevant apprenticeship program.
- Ability to lift up to 50 pounds.
- At least 18 years old; no high school diploma required.
- Strong teamwork, creativity, and passion for food and customer service.