Customer Service Coordinator

Overview

This role involves promoting an excellent customer experience by leading a team at the front of the store, ensuring prompt, courteous service, and supporting loyalty programs.

Creates positive customer interactions and maintains a clean, organized store

Trains and mentors associates on customer service and store procedures

Assigns register coverage, responds to POS needs, and manages breaks

Addresses customer concerns promptly and effectively

Ensures tasks are completed according to store plans and priorities

Communicates clearly with management and team members

Supports safety, store shrink reduction, and adherence to policies

Promotes credit and loyalty programs and fosters a team environment

Ideal candidates have retail and leadership experience, strong communication skills, and flexibility to work nights and weekends.