Overview
Role Overview: As an Assistant Service Center Manager, you will support the Service Center Manager in leading daily operations, supervising and training hourly staff, and ensuring excellent customer service. Your responsibilities include performing oil changes and vehicle maintenance, educating guests, managing work schedules, maintaining inventory, and ensuring safety and cleanliness standards. You will help develop team members and foster a high-performance, customer-focused environment.
Key Duties:
- Supervise daily service center operations and train new employees
- Perform vehicle maintenance services and educate guests on vehicle care
- Build customer loyalty through outstanding service
- Develop weekly work schedules and manage inventory levels
- Assist with store audits and maintain a safe, organized environment
- Support opening and closing procedures following safety protocols
- Lead team development initiatives
Qualifications & Skills:
- Minimum 1 year of supervisory experience, preferably in retail or service sectors
- Strong customer service skills and ability to build loyalty
- Experience in fast-paced environments and using KPI data for improvement
- Flexibility with scheduling, including weekends
- High School Diploma or equivalent, fluent in English
- Physical ability to stand, lift up to 50 pounds, and work in non-climate-controlled settings
Benefits: Competitive hourly pay, career advancement opportunities, education support, health benefits, work-life balance, employee assistance programs, uniforms, discounts, and 401(k) plans with matching. Supportive environment encourages personal growth and contribution.