Overview
What You’ll Do:
As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and building loyalty by recommending oil change options and additional services.
You will be trained to communicate effectively, gaining product and service knowledge to assist guests confidently and professionally.
Your responsibilities include suggesting services based on inspections and manufacturer recommendations, interacting face-to-face, and providing exceptional customer service.
Qualifications & Skills:
- Effective interpersonal and communication skills
- Willingness to learn and grow within the role
- Ability to lift up to 50 pounds and work as a top-side technician cross-trained
- Comfort working in a non-climate-controlled environment, standing for long periods, and climbing stairs
- Ability to understand written and digital training materials and safety procedures
- Fluent in English (reading, writing, speaking)
Key Duties:
- Engage with customers to recommend services
- Assist in vehicle inspections and maintenance suggestions
- Maintain a professional and welcoming environment
Additional Information:
You will receive paid on-the-job training, uniforms, tools, and benefits including competitive pay, PTO, health coverage, retirement plans, tuition assistance, and career advancement opportunities. The company values diversity and promotes from within, fostering a supportive environment for all applicants, including those with disabilities.