Overview
Role Overview:
The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty through product knowledge and service recommendations. The role involves communicating oil change options and additional services, with comprehensive training provided to develop expertise and confidence in product and company knowledge.
Key Responsibilities:
- Engage with customers face-to-face, suggesting relevant services based on inspections and manufacturer recommendations.
- Build strong customer relationships through effective communication and service delivery.
- Assist in promoting additional service opportunities to enhance customer satisfaction and business growth.
Qualifications & Skills:
- Effective interpersonal and oral communication skills.
- Ability to interact comfortably with customers and work collaboratively.
- Willingness to learn, grow, and be cross-trained as a top-side technician.
- Physical ability to lift up to 50 pounds, stand for extended periods, and work in various environments.
- Proficiency in reading, understanding, and following safety and operational instructions in English.
Additional Details:
The role offers competitive pay, paid training, flexible schedules, benefits such as PTO, health coverage, retirement plans, and opportunities for career advancement. Company culture emphasizes diversity, inclusion, and internal growth, with support for disabilities and equal opportunity employment.