Overview
Role: Guest Services Supervisor responsible for overseeing the Guest Services Department at a lodge near Yosemite Falls.
Key Responsibilities:
- Supervise support staff providing 24/7 coverage.
- Coordinate guest registration, transportation, and reservations.
- Train front desk and concierge staff to deliver world-class service.
- Oversee check-in/check-out, guest orientation, and communication procedures.
- Manage safe deposit boxes, supplies, and inventory.
- Implement training programs on safety, policies, and daily operations.
- Ensure seamless communication across departments and handle guest concerns promptly.
- Develop and follow emergency procedures and perform additional duties as assigned.
Qualifications:
- Positive attitude, strong work ethic, and commitment to service excellence.
- Proficiency in personal computers and guest service operations.
- Leadership, motivation, and effective communication skills.
- Strong organizational abilities.
- Preferably two years in hospitality or similar supervisory role.
- Ability to read, write, and speak English clearly.
Physical Demands: May include lifting, bending, walking, standing, and use of PPE or uniforms.
Note: Job duties are subject to change; no formal employment duration is specified.