Overview
Role Overview: The Field Service Representative provides technical support to authorized service centers and customers, acting as a liaison between them and the aircraft manufacturer.
Key Responsibilities: Conducts customer visits, resolves technical and satisfaction issues, escalates concerns, supports onsite audits, collaborates with technical and engineering teams to troubleshoot and develop repair procedures, and communicates operational updates.
Supports flight and engine maintenance programs, utilizes internal support resources, and maintains awareness of technical documentation. Travels domestically and internationally, often on short notice. Leads customer meetings on fleet reliability and operational performance, promoting service bulletins and projects.
Qualifications & Skills: Requires a bachelor’s degree in Business, Aviation Management, or a related field, with at least 2 years of relevant experience. Experience in customer/product support and familiarity with ERP systems (e.g., SAP) is preferred. FAA A&P license or equivalent is advantageous; Spanish language skills are a plus. Equivalent experience may be considered in lieu of a degree.
Key Decision Areas: Influences parts shipment to minimize aircraft downtime and promotes high customer service levels within internal teams and service centers.