Overview
The Senior Vice President of Member Services is a strategic leadership role overseeing branch operations, lending, recovery services, and virtual banking to enhance member experience and support organizational growth.
Responsibilities include leading enterprise-wide operational strategy, fostering a member-first culture, optimizing processes, managing lending and recovery strategies, ensuring compliance, leveraging data for decision-making, and developing high-performing teams.
Candidates should have 8-10+ years of experience in financial services, with expertise in lending, operations, and member service delivery. Strong leadership, communication, and community-focused values are essential.
Salary ranges from $145,000 to $242,000 annually.