Overview
Role Overview: As a Service Center Manager Trainee, you will develop leadership, operational, and customer service skills in a collaborative environment. You will act as Manager on Duty, coaching team members, performing vehicle services, and ensuring excellent customer experiences. The program prepares you for a future Service Center Manager role through structured milestones, mentorship, and hands-on experience.
Responsibilities include:
- Leading customer interactions, managing team performance, and providing coaching
- Performing vehicle services such as oil changes and additional maintenance
- Building skills in store P&L, inventory, cash handling, and daily operations
- Participating in regular check-ins to assess progress
- Handling customer inquiries and resolving complaints in line with standards
- Taking on additional duties as assigned
Qualifications & Skills:
- At least one year of supervisory or management experience, preferably in retail, automotive, military, or customer service
- Ability to coach and develop others, manage operations, and demonstrate leadership
- Knowledge of cash handling, safety policies, and business basics
- High school diploma or equivalent; college degree preferred
- Proficiency in Microsoft Office and familiarity with POS and inventory systems
- Excellent communication skills in English
- Physical ability to stand, lift up to 50 pounds, and work in various environments
Benefits & Growth: You will receive competitive pay, career advancement opportunities, debt-free education, health and wellness support, and employee perks. The program emphasizes personal development, operational excellence, and leadership growth, with a clear pathway to management.