Overview
Role Overview:
Responsible for managing all store operations, including staffing, training, inventory, merchandising, and customer service.
Ensure effective execution of processes such as ordering, receiving, stocking, and presentation.
Lead recruitment, conduct performance evaluations, and support employee development while ensuring compliance with company policies and legal requirements.
Evaluate business performance using operating statements, manage inventory levels, and control expenses to meet sales and profitability targets.
Maintain a clean, organized, and safe store environment, ensuring safety protocols and security measures are followed.
Provide superior customer service, oversee cash handling and financial integrity, and ensure proper store opening and closing procedures.
Ensure staff adherence to policies, complete documentation accurately, and foster a collaborative team environment.
Qualifications & Skills:
- Ability to interpret documents, perform mathematical calculations, and handle cash procedures.
- Knowledge of inventory management, merchandising, and safety policies.
- Strong communication, interpersonal, organizational, and problem-solving skills.
- Preferably has a high school diploma or equivalent and management experience in retail.
- Bilingual skills may be preferred in some locations.
Physical & Working Conditions:
Frequent walking, standing, bending, lifting up to 40-55 pounds, and occasional climbing.
Drive own transportation for store-related tasks.
Operate in a fast-paced environment with moderate noise, sometimes outdoors.