Overview
Role Overview: Responsible for managing store operations, including staffing, training, inventory, merchandising, and customer service.
Key Responsibilities:
- Recruit, select, train, and evaluate employees to ensure proper staffing and performance.
- Communicate performance expectations, conduct performance reviews, and address employee development needs.
- Oversee daily store opening and closing, ensuring compliance with safety and security policies.
- Analyze financial statements to identify sales trends, manage expenses, and minimize shrinkage.
- Maintain optimal inventory levels through ordering, cycle counts, and stock presentation.
- Ensure merchandise is properly displayed, priced, and signage is accurate.
- Control store assets, cash handling, and security measures to ensure financial integrity.
- Lead customer service efforts and ensure a clean, safe shopping environment.
- Adhere to company policies and complete required documentation accurately and timely.
Qualifications & Skills:
- Ability to interpret operational documents and perform basic math calculations.
- Knowledge of cash handling, inventory management, and merchandising practices.
- Effective communication, interpersonal, and organizational skills.
- Experience in recruiting, coaching, and managing staff in a retail setting preferred.
- Physical ability to perform frequent walking, lifting up to 40-55 pounds, and other physical tasks.
- Strong problem-solving skills and the ability to operate store equipment.
- Bilingual skills may be preferred depending on location.