Overview
Role Overview: The Retail Supervisor, referred to as a Specialist, is the face of the store, responsible for delivering exceptional customer service, leading a team, and creating memorable shopping experiences. They support store goals through teamwork, product knowledge, and a positive attitude.
Key Responsibilities:
- Lead by example, providing engaging and knowledgeable service aligned with Nike’s principles
- Ensure customers feel welcomed, understood, and valued by exceeding their expectations
- Operate cash registers, handle shipping and receiving, stock products, and build visual displays
- Support team attendance at store events and uphold professional conduct with integrity
Qualifications & Skills:
- At least 18 years old (or appropriate age depending on location)
- Preferred: 1 year of retail or customer service experience
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong customer service skills, authentic engagement, and product knowledge
- Physical ability to perform tasks such as bending, reaching, climbing, and standing for extended periods
Rewards & Benefits:
- Employee discounts up to 50% on Nike, Converse, and Jordan products
- Paid Time Off, holiday pay, and eligibility for 401(k), health savings accounts, and flexible spending accounts
- Stock purchase plan, tuition reimbursement, and access to wellness and support programs